Shipping & Returns

Shipping

 

Our Delivery

 

1.Frakt
(1). Your order is usually shipped within 48 hours after payment is received. We will deliver your order by DHL / EMS (Online Tracking) safe and prompt delivery is our promise to customers.
 
2. Tracking
The tracking No. of your package will be sent to you after your order is shipped. You may use the tracking number to check the status of your order online.1.Frakt
(1). Your order is usually shipped within 48 hours after payment is received. We will deliver your order by DHL / EMS (Online Tracking) safe and prompt delivery is our promise to customers.
 
2. Tracking
The tracking No. of your package will be sent to you after your order is shipped. You may use the tracking number to check the status of your order online.1.Frakt
(1). Your order is usually shipped within 48 hours after payment is received. We will deliver your order by DHL / EMS (Online Tracking) safe and prompt delivery is our promise to customers.
 
2. Tracking
The tracking No. of your package will be sent to you after your order is shipped. You may use the tracking number to check the status of your order online.

Your order is usually shipped within 48 hours after payment is received. We will deliver your order by DHL / EMS (Online Tracking) safe and prompt delivery is our promise to customers.

 

1.Frakt
(1). Your order is usually shipped within 48 hours after payment is received. We will deliver your order by DHL / EMS (Online Tracking) safe and prompt delivery is our promise to customers.
 
2. Tracking
The tracking No. of your package will be sent to you after your order is shipped. You may use the tracking number to check the status of your order online.

Order Tracking



Once your order is shipped, you will get an email from us. In this email, there should be the tracking information for your packages as well as the website in which you could trace your order at.

 

The tracking No. of your package will be sent to you after your order is shipped.

 

You may use the tracking number to check the status of your order online.

 

http://www.ems.com.cn/english.html    

 

http://www.cn.dhl.com/en.html

 

When will my order arrive



Please allow up to 5~10 business days for your item to be delivered. If it still does not arrive, please contact us by clicking the 'Contact Us' button on the website. We will get back to you quickly.

 

 EMS

 6-10 business days to worldwide

 DHL

 4-8 business days

 



Cancellations



Should you wish to cancel your order, you must email us immediately. Majority of orders are dispatched within 1-2 days from the order date. Shipped orders cannot be cancelled.

 



Returns



Your complete satisfaction is our top priority for long-term business between us, we offer the return and exchange instruction. Before you want to return goods, please contact us via email to discuss the problem you are having first. Most of the time we can solve the problem by giving technical support & you needn't to send anything back.



Replacement

Within 7 days(from the date you get the products),if you are not satisfied the products in color or size, it can be returned and replaced under the following condition:1.You need to send back to us the products in original package(except tryout), you will pay the shipping fee.2.We will resend the products to you as soon as possible after your payment.

Refunds



We will gladly take back or exchange any merchandise as received with original package within 7 days of purchase (from the date products were received, and you will pay the shipping fee),if you find the products with quality problems, it can be returned and replaced. When we receive the products and make sure they are non-human factors or non-resistant external damage ,we will replace it with new ones and ship them back to you again. We will pay the shipping fees for the replaced products that we ship to you.


In 7 days (from the date products were received), if you request returning the purchased items because of the reasons above, you need to send back to us the products in original package (you will pay the shipping fees). When we receive the products sent back intactly, besides the shipping fees, we will also charge a 15% of re-stocking fee based on your order total amount and give you a partial refund.


For security reasons the precise timing of a delivery cannot be specified. All deliveries require a signature to confirm receipt (for your own benefit, please INSPECT GOODS THOROUGHLY BEFORE SIGNING).



Once delivered, the Product(s) ordered will become your property (provided they have been paid for in full) and your responsibility and, except in relation to products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.

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